Terms & Conditions

 

The domain name www.atulyaonline.com (hereinafter referred to as "Website") is owned by Infinity Impex.

All information, products and services displayed on the www.atulyaonline.com website constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. www.atulyaonline.com website has the right to accept or reject your offer without assigning any reason thereof.

In order to use the www.atulyaonline.com website belonging to Atulya, you (The User) have accepted the following terms and conditions given below. reserves the right to add, delete, alter or modify these terms and conditions at any time.

You (The User) are therefore advised to read carefully these terms and conditions every time you use the www.atulyaonline.com website of Atulya

1. We have made every effort to display the color of our products that appear on the site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of color will be accurate.

2. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

3. Atulya will not be responsible for any damage suffered by users from use of the services on www.atulyaonline.com. This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action.

4. Atulya will take "Full Responsibility" of your Order, if the Order has been shipped to any of the major cities, where we used "Private Courier Companies" (eg. Blue Dart, First Flight,Pafex, DHL etc.) to ship your order.

5. The prices and availability of products are subject to change without prior notice at the sole discretion of 
6. Request for cancellations of orders once placed on www.atulyaonline.com shall not be entertained.

7. Atulya reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the User shall be informed of the same.

8. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Atulya for re-delivery shall be claimed from the User placing the order.

9. The User agrees to give accurate, authentic and true information. Atulya reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, Attulya has the right in its sole discretion to reject the registration and debar the User from using the services of www.atulyaonline.com without prior intimation whatsoever.

10. Atulya will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The User must exclusively use his/her own card on the site.

11. Atulya shall not entertain any complaints after 15 days, once the order is delivered.

12. This agreement shall be construed in accordance with the applicable laws of India. The Courts at Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Designer on call & E-boutique Terms

 

Order

1.    You have to pay Rs.500 to book an appointment with our designer. The amount of Rs.500 is non refundable.

2.    Designer on call facility is available in Delhi/NCR only

3.    Appointments /Pick-ups are generally done between 10am-6pm (Mon-Sun)

4.    Charges are non-negotiable

5.    Estimated cost may vary, amount mentioned on the invoice will be considered the final payable amount

6.    Minimum order amount of 2,500 is required for free pickup and delivery in Delhi/NCR else a convenience charge of minimum 250 INR is levied

7.    Minimum Order of 10,000 in out of service area (Faridabad & Greater Noida)

8.    Being a prepaid service, 100% advance would be required at the time of appointment

9.    We do not undertake free of cost cancellation after order is placed or consultant has visited.

10. Customers are requested to sign the order form with design and preferences mentioned on it as agreed design and preference

11. Once your order has gone into production any change in design not mentioned and agreed by you on order form will result in alteration charge to be paid by you

12. Any order cancelled after appointment or fabric being picked up from you will result in 50% advance for forfeited

13. Slight differences in shading of a product of the same fabric (due to variations in the dying process) are possible

14. Slight variations in the fit of two finished garments produced with the same body measurements may occur, but are generally not noticeable

15. Atulyaonline.com, Infinity Impexdoes not keep customer garments for more than 30 days due to non payment. Any garment pending for more than 30 days for non payment will be donated or sell. Atulyaonline.com, Infinity Impex will not be liable for any garment donated or sold and the advance if given will be forfeited.

16. In case of order cancellation and fabric is provided by client additional cost of 250 upto 1 kg is charged in addition to visiting charges is applicable.

17. All orders placed with atulyaonline.com, Infinity Impex is subject to terms of conditions of the organisation.

Delivery

1.    Standard delivery time is 10-12 working days.it may vary depending on various circumstances

2.    Delivery Date of an order is calculated from the date customer makes payment and not necessarily the date order was picked on

3.    We cannot commit a delivery time but the date of delivery as the delivery is being done by a 3rd party contracted logistics company

4.    Free delivery is applicable only on first attempt at delivery. Please have someone available to receive the delivery in your absence. If you want to reschedule the delivery, please call us 3 days in advance to change the delivery date.

5.    Garments not collected within one month of delivery date will be donated or sold unless it is an informed delay in acceptance of the delivery

Alterations

1.    You should report your fitting issues within 7 days from the date of delivering your order by sending a mail to eboutique@atulyaonline.com or contacting us at 9871474536

2.    If the fit of your garment is not per agreed specification, we’ll alter the garment

3.    We only provide 1 free alteration in a garment stitched by us. If any changes are required by the customer after 1st alteration will be chargeable

4.    We offer no refunds in any case, as we sell custom-made products.

5.    Prices for our service/product are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products or the Service.

6.    Any order that you place shall be subject to the restrictions and limitations not limited to, product availability and serviceable areas only

No Refunds/Exchanges:

We do not accept returns or exchanges however we offer free corrections incase the item you purchased is defective. If you receive a defective item, please contact us at 9871474536 or eboutique@atulyaonline.com with details of the product and the defect within 7 Days of product received.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail/SMS/Phone Call , within 24-48 hrs, whether you are entitled for free correction of defect.
Some items are non-refundable and non-exchangeable. These include:
Items worn once
Alteration done by someone other than atulyaonline.com, Infinity Impex.

 Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid by you. You are responsible for any loss or damage to your purchase during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

 

 

All Orders Placed With atulyaonline.com, Infinity Impex. Are Subject To Above Mentioned Terms & Conditions Or Any Term Accepted At The Time Of Placing Orders.

We Produce Garments On Request, Hence Advice All Clients To Specify All Details At The Time Of Order Placing, To Help Us Create What Fits Best.

Any Changes After Garment Gone Under Production Or Fully Developed Or Partially Developed Will Be At The Sole Discretion Of atulyaonline.com, Infinity Impex, And Holds Rights To Accept Or Decline Changes, Causing No Financial Stress On The Organisation.​